With consideration of all our guests and our service providers, we have implemented a 48-hour cancellation policy. Any reservation cancelled or rescheduled within the 48-hour window will result in 50% of the service & time being charged to the guest. No call / no show reservations will be charged 100% the services and time reserved.

We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card, if brought back within 45 days and less than half of the product is used. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original packaging. We can not offer a return or exchange of custom ordered hair extensions. Proof of purchase is required for all returns and exchanges.

Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.

For everyone's safety please do not bring pets or children under the age of 6 years with you unless they have an appointment for services. Only registered/certified service animals are allowed.  We ask that you post your service animals status clearly on their harness, and that you notify our team prior to your appointment in case there are staff or guests who suffer from allergies.

We accept cash and all forms of credit cards, including ApplePay. Zelle and Venmo are not accepted.