Salon 131 guarantees all of our work. If you are not happy with your results, we will make it right. There are no refunds for services received. Retail may be returned for a full refund within two weeks of purchase.

A credit card is required for all reservations booked online and over the phone.

We know things come up – please give 48 hours notice when cancelling a reservation so that we may refill your service provider’s time.

We require that all reservations be confirmed no less than 48 hours in advance. If your reservation is not confirmed within the 48-hour window, we will cancel your reservation and reach out to reschedule using your preferred method of communication.

With consideration of all our guests and our service providers, we have implemented an updated cancellation policy. Any reservation cancelled or rescheduled within the 48-hour window prior to the reservation will result in 50% of the service & time being charged to the guest. No call / no show reservations will be charged 100% the services and time reserved.

Don’t see the service or time you are looking for? Call us! We can help… (704) 321-2827.